Running a business should never be a haphazard thing. It should be well managed and well executed, giving everyone in your company confidence in your ability to run it. If you are going to run your business well, then you will need the right tools at your disposal.
You must carefully think about the different kinds of systems you will need to have in place to help you. A customer relationship management (CRM) system will be an excellent sales tool, and will also help your staff to access any information they might need, easily and quickly. You will also need to have IT systems in place for the everyday running of your business, like accountancy software and systems to manage your workflows.
You also need to think about human resources, and who you might need to support you. Many companies now work with business coaches to help them become better business people.